I have a question... This particular script needs to play a "Terms and Conditions" prompt soon as customers call in and this prompt cannot be skipped.
I have placed a prompt as
General --> Interruptible Yes
Prompt --> Barge In: No
Continue On Prompt Errors: Yes
Input --> Flush Input Buffer: Yes
While "Terms and Conditions" prompt is playing, I pressed random numbers then, it went to Error instead of playing next message which asking to enter their customer number...
then, I made another test by entering customer number while "terms and conditions" prompt. Then, it plays back the confirmation prompt. (It skipped the "enter your customer number" message...)
How can I make script to work as no matter what customer enters during "terms and conditions' prompt, it will not carry on ? Even a customer enters the customer Number, I need script to be still play "Enter your customer Number" prompt then, a customer has to enter the number again after the "enter your cusomter number" prompt...
Please advise what I need to change to accomplish this...
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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