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The Abandoned Calls on Historical Reports do not Match

Hi everyboy.

I have a problem with the Abandoned Calls on Historical Report there is a mismatch between them.

The history report Contact Service Activity Report gives specific number of Abandoned Calls on the report.

The other historical report is Abandoned Call Detail Report.

This report shows all the abandoned calls on the system so the customer count every abandoned call in the CSQ.

The customers has an Auto Attendant from there the callers can go to any Queue they want.

Thank very much in advance.

Regards

Walter Flores

P.S. The reports are in spanish.

1 REPLY
Silver

Re: The Abandoned Calls on Historical Reports do not Match

Hi,

Our customer had the same problem with CRS 4.0(4). After upgrade to 4.0(5)sr1 they are not complaining anymore.

--

regards,

pklos

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