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The agent status become not ready after the call finished

Hi All;

The agent status become not ready (automatically) once the agent finished the call, what could be the reason for the problem?

The only thing we did is the upgrade from 7.2 to 7.5 version while CTI clients are still 7.2 as we got to know it is compatible with the 7.5, could it be something happened in the registry during the upgrade that effect and causing the status to be not ready automatically? Any advise?

Regards

Bilal

2 REPLIES

Re: The agent status become not ready after the call finished

Hi,

are the agents going to not ready immediately after a call or is there an ACW (after call work or wrapup) time?

G.

Re: The agent status become not ready after the call finished

Does this happen on all agents?  Have you tried it with an agent with the default agent desk setting?

david

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