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New Member

The Applet could not load the assigned email - Agent E-mail

Hi all,

Currently getting this error in both 9.1.1 and 9.1.1 SU 2.   Customer sends email, gets auto response from UCCX, email comes to agent desktop but agent can not see email at all.

 

on the client side of the logs, we are getting the following

 

2014-08-23 09:44:37,632 WARN  EEMUI3003  [EmailAppletExecutor_2|SetActiveEmailCommand#run:147] The Applet could not load the assigned email: <com.calabrio.emailmanager.server.base.EmailMessageData{messageId=134421663,uniqueId=-1685257831,csqId=5,folder=Assignments/agent/134421663.5,recipient=Contact Center <uccx@home.domain.net>,to=Contact Center <uccx@home.domain.net>,cc=,bcc=,sender=Administrator <Administrator@home.domain.net>,replyTo=Administrator <Administrator@home.domain.net>,subject=Testing 2,received=1408754792000,respondFrom=uccx@home.domain.net,messageState=5,deletedBy=,handledBy=,handledDate=0}>
2014-08-23 09:44:37,633 STACK  [EmailAppletExecutor_2|SetActiveEmailCommand#run:148] java.lang.NullPointerException
    at com.calabrio.cad.eem.client.EmailApplet.onLoading(EmailApplet.java:501)
    at com.calabrio.cad.eem.client.connector.EemConnector$6.run(EemConnector.java:404)
    at com.calabrio.cad.eem.client.connector.EemConnector.notifyLoading(EemConnector.java:414)
    at com.calabrio.cad.eem.client.cmd.SetActiveEmailCommand.run(SetActiveEmailCommand.java:69)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

2014-08-23 09:44:37,633 DEBUG  [EmailAppletExecutor_2|EemConnector#notifyError:375] Notify error <An error has occurred.>.

1 REPLY
New Member

for those who come across

for those who come across this. 

 

check your IE version and ensure it matches the requirements.  in this case, we were trying version 11 when it should be 8.

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