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New Member

The Cisco Unified CCX Node Manager service hung on starting.

Hi All,

I have some problem with my CCX server version 7.X. i couldn't open the CCX Application Web Admin .

I found the log that said CCX node manager service hung on starting, picture as attached.

What should i do?

Thank in Advance for your help,

5 REPLIES
Silver

The Cisco Unified CCX Node Manager service hung on starting.

Start by checking the latest MIVR logs after it tries to start

c:\Program Files\wfavvid\log\MIVR\

Search for any errors or exceptions.

Brian

New Member

The Cisco Unified CCX Node Manager service hung on starting.

Hi Brian,

That's a very kind of you to respond my posts.

I found many kind of error or exception on MIVR logs. but truly i couldn't interprete it.

could you help me to interprete that logs? the logs as attached above.

Thank in Advance

Silver

The Cisco Unified CCX Node Manager service hung on starting.

Looks like you're having database issues - is SQL server running? Can you connect to the uccx database, db_cra?

20894: Jun 29 22:37:09.284 ICT %MIVR-SS_OB-7-UNK:CheckCampaignStartStop:we are master but database is down

Brian

New Member

The Cisco Unified CCX Node Manager service hung on starting.

Hi Brian,

That's a very kind of you to red my logs.

Yes, My SQL service is running (see the pictures below).

         

i have 2 CCX servers, both of them is CCX node manager service hung on starting and i can't access Application Web Admin. also i can't access database on HR, while i tried to open historical report, i got the error " there is problem with your web server ".

I really need your advise Brian,

Thanks.

New Member

Have you find the solution

Have you find the solution about your case?

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