Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

The connection cannot be nailed down ip contact center 7.2(4)

I have agents that are getting this message or getting busy signals.

Any suggestions?

4 REPLIES
Green

Re: The connection cannot be nailed down ip contact center 7.2(4

Any details?

I guess you are using Mobile Agents.

Regards,

Geoff

New Member

Re: The connection cannot be nailed down ip contact center 7.2(4

They are agents that use a predictive dialer to dial out

Green

Re: The connection cannot be nailed down ip contact center 7.2(4

What sort of predictive dialer? Feel free to write more than 10 words to explain your problem.

Regards,

Geoff

New Member

Re: The connection cannot be nailed down ip contact center 7.2(4

It turned out to be the Telco Local Lec at the

far end with the Predictive dialer is. After extensive tests

on all our equipment that was discovered. It is now working.

The symptoms were called would go out of being nailed and

they would busy out. Sorry I coudn't provide more information

at the time. It became very busy but it has been resolved for now.

I do have another question though. We would like to implement

Extension mobility. We are running CCM 7.2(4) and some other sites

are on different versions of CCM. How would I begin this project?

223
Views
0
Helpful
4
Replies