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New Member

The device is restricted. Cannot login.

I have a 9971 and I'm trying to login to cad 7.0(1) and the error is The device is restricted. Cannot login. The device is set to allow cti control. I had a 7965 which worked with no errors. I did have to create a special profile for this phone to enable fcp but aside from that nothing different. Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: The device is restricted. Cannot login.

Hi Roger

I assume UCCX version is 7.0(1),  if this is the case then 99XX model phones are not tested with 7.x version and they might not work. (by the way i tried in my lab server and CAD login fails with the same error)

These phones are tested with UCCX 8.x version

Hope this helps

Regards

Anuj

2 REPLIES
Cisco Employee

Re: The device is restricted. Cannot login.

Hi Roger

I assume UCCX version is 7.0(1),  if this is the case then 99XX model phones are not tested with 7.x version and they might not work. (by the way i tried in my lab server and CAD login fails with the same error)

These phones are tested with UCCX 8.x version

Hope this helps

Regards

Anuj

New Member

Re: The device is restricted. Cannot login.

Hi Anuj, thank you for the info. We are using uccx 7.0(1) and I do have plans to move to v8 so that is good news that I can use the 9971, thanks again.

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