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New Member

There are agent available but the calls is going the queue

Hi Guys,

My Customer using the IPCCX version 5.0(2)SR02_Build045, and are following problems:


- There are agent available but the calls is going the queue. I review the log´s and configuration and don´t search configuration problem

Thanks,

Wilson

3 REPLIES

Re: There are agent available but the calls is going the queue

Hi Wilson,

Does this happen with every call or there are calls that are handle by any agent?

If all the calls fail, check the script in the select resource step if the calls are sending to the correct CSQ.

Gabriel.

New Member

Re: There are agent available but the calls is going the queue

Two other folders are empty Archiveidconfig and archiveleaseconfig. All other folders contain files.

Unfortunately it looks like there was no back up set up by engineer on install.

New Member

Re: There are agent available but the calls is going the queue

Hi Gabriel,

The problem is intermittent, in many times the calls are transfer to agents. I don´t believe that problem can be script. The configuration is implementing more the 02 years. I don´t verify problem in configuration IPCCX or CallManager.

Thanks,

Wilson

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