time limit or expiration in chat session WIM interaction Manager
Yes. But let me make an amendment to this after re-reading your initial post.
There is no timer that I am aware of or have found, that will close a chat after X period of time of inactivity.
The timer that I indicated is the only timer that I have found that will close a chat session. This timer closes the session after X period of time, regardless of activity or inactivity. So if you have customers that will be chatting for potentially long periods of time, you will want to set this timer to a high level.
You can also set your entry point so that there has to be agents available in order to start a chat.
There is also somebody from eGain that posts on here sometimes. They might know of some setting you can configure.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...