You have a Windows domain for ICM. Set the domain controller to point to your NTP source (either a Unix box or a Cisco router somewhere on your network - ask) and all members of the doamin will sync to the domain controller if the Windows Time Service is running.
Those boxes not in the domain (CCM, IPIVR) can be configured to point to the NTP server.
Control a global variable through an admin script that runs every minute to evaluate if the call center is open or closed. In your routing script have an IF node to test this global variable (e.g. ccIsOpen = 1 means it's within opening hours; ccIsOpen = 0 means it's outside opening hours - CC is closed). On the "closed" path - set a new call type. This will count the calls outside of business hours.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...