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Silver

Timer Ready Not ready

Hi,

Customer has IPCC Express Premium 4.5.2

Through the "System Parameters Configuration" you can change the "Agent State after Ring No Answer"

Is there a way to increase the timer?

I mean the agent phone rings, but instead of after three rings the agent becomes not ready after six rings.

Thanks,

Jan

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Timer Ready Not ready

Hi

It's the 'Timeout' setting on the 'Select Resource' step within the script.

Default is 10 seconds. .. double it to 20.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: Timer Ready Not ready

Hi

It's the 'Timeout' setting on the 'Select Resource' step within the script.

Default is 10 seconds. .. double it to 20.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Silver

Re: Timer Ready Not ready

Ough, I knew that a long time ago, I forgot completely.

Thank you for the quick response,

Jan

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