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New Member

to restrict the agent for not able to disconnect the call

We are using UCCX 7.0 with CCM 7.0; is there any way that we can restrict the agent to disconnect an incoming call. I understand that we can we can achieve it on agent desktop by disabling the call answer / drop option but how can this be achieved on agent soft phones (IP Communicator).

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VIP Super Bronze

to restrict the agent for not able to disconnect the call

You can't. EndCall is a required softkey on the Connected state. You could pull CUCM CDR records which record whether the called or calling party ended the call.

New Member

Re: to restrict the agent for not able to disconnect the call

Auto-answer might be an option, albeit a mediocre one!

Sent from Cisco Technical Support iPhone App

- Bill
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