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New Member

tomcat can't be restarted

I have a running enviroment of UCCX HA system, and software version is 9.0.2 10000-71. We can access both servers's web pages for management  tasks such application managment, serviceablity management and platform managemnt. But recently, one customer reported that they can't access  any web pages of one server. I checked the status of two servers, and noticed all admin services are automatically shutdown on one server which is now slave. I further checked this server, and found that tomcat service is stuck in starting state. What's the reason for this probelm?  How can restart the tomcat service on this server? I can't restart it even using CLI  command "utils service restart Cisco Tomcat".

TIA

Robert Li

5 REPLIES
New Member

tomcat can't be restarted

Hello Robert,

You cannot get the reason of this without looking at logs. However, You can restart the service from CLI.

Here’s the list of UCCX utils commands which you can use it from CLI.

utils service [list start stop restart auto-restart]

This is the CLI command for service control.

The CLI command allows starting, stopping, and restarting of all the services as listed:

System SSH

Service Manager

A Cisco DB

Cisco Tomcat

Cisco Database Layer Monitor

Cisco Unified Serviceability

Cisco CAR DB

Service Manager

Cisco Unified CCX Cluster View Daemon

Cisco Unified CCX Database

Cisco Unified CCX Application Administration

Cisco Unified CCX Serviceability Administration

Cisco Unified CCX Engine

Cisco Desktop Agent E-Mail Service

Cisco Desktop Call/Chat Service

Cisco Desktop Enterprise Service

Cisco Desktop LDAP Monitor Service

Cisco Desktop License and Resource Manager Service

Cisco Desktop Recording and Playback Service

Cisco Desktop Recording and Statistics Service

Cisco Desktop Sync Service

Cisco Desktop VoIP Monitor Service

Cisco Desktop Browser and IP Phone Agent Service

Cisco Unified CCX Notification Service

Example:

admin: utils service start "Unified CCX Application Administration" 
Command successful.
Unified CCX Application Administration started successfully.

=============================Command Syntax: ===================================

utils service [option] [service-name]

—The option to start/stop/restart etc.

—The service which is to be started/stopped or restarted.

Requirements

Level privilege: 1

Command privilege level: 1

Thanks,

Surendra Tripathi

New Member

tomcat can't be restarted

I can't restart it even using CLI  command "utils service restart Cisco Tomcat". I also can't stop Tomcat service. When I restart, tomcat service is stuck in starting state.

New Member

tomcat can't be restarted

Robert,

You can try to get logs by using command given by WILLIAM but in order to fix the problem the workaround is restart of server.

Here’s the command to restart the server from CLI.

utils system restart

Thanks,

Surender Tripathi

New Member

tomcat can't be restarted

sorry, one more question, how can I view the logs under the admin services are not available, and only through CLI ? especially for tomcat service logs?

tomcat can't be restarted

admin:file list activelog tomcat/logs/*

HTH

-Bill
(b) http://ucguerrilla.com
(t) @ucguerrilla

Please remember to rate helpful responses and identify helpful or correct answers.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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