I have a running enviroment of UCCX HA system, and software version is 9.0.2 10000-71. We can access both servers's web pages for management tasks such application managment, serviceablity management and platform managemnt. But recently, one customer reported that they can't access any web pages of one server. I checked the status of two servers, and noticed all admin services are automatically shutdown on one server which is now slave. I further checked this server, and found that tomcat service is stuck in starting state. What's the reason for this probelm? How can restart the tomcat service on this server? I can't restart it even using CLI command "utils service restart Cisco Tomcat".
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...