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New Member

Tone during Call Redirect

Hi,

I'm writing CRA scripts and I would like to set a tone during a Call Redirect step.

When a redirect step occurs, there is no sound at all on the phone unless called people answers.

Users are quite confused, they wonder if there is a problem and they usually hang up after a few seconds.

I guess this is a very common problem and I wonder if someone has found a fix?

Thanks for your replies,

Laurent.

2 REPLIES
Bronze

Re: Tone during Call Redirect

New Member

Re: Tone during Call Redirect

Hi,

Thank you for your hint.

In fact I precisely developped an Auto-Attendant.

I've read the link but I still don't know how to play out a tone after having executed a "Call Redirect" step.

In this document they only mark the call as "handled" before ending the script.

Could you tell me exactly where I can find the solution to my problem in this document?

Thank you,

Laurent.

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