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Tone when recording prompts

I am using a script to record and publish prompts via the phone. Everything works, but when we call from a phone associated with IPCC we hear a "tone". Its not really a ring, but a "tone"...pause..."tone"...pause...

When calling from a non-associated phone there is no tone. If we conference an non-associated phone with an associated phone there is no tone.

Everything works fine, but the tone is distracting.

I removed recording from this phone but it did not help.

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Blue

Re: Tone when recording prompts

Are you using 7945/7965s? If so, it was a firmware issue. Upgrading from 8.3.3sr2s to 8.3.5 cleared the issue.

adignan - CDW

2 REPLIES
Blue

Re: Tone when recording prompts

Are you using 7945/7965s? If so, it was a firmware issue. Upgrading from 8.3.3sr2s to 8.3.5 cleared the issue.

adignan - CDW

New Member

Re: Tone when recording prompts

The phone was a 7962, but that did fix my issue. Thanks!

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