We are having ICM 8.0.3 version deployed our site.
my question is how do we calculate Duration of a single call from ICMDB.
When we run query from TCD we are getting 3 legs, and each leg having duration.
1. i will get the talk time based on AgentSkillTargetID is not null.
2. What is the total duration of the call from the perspective of the caller. (it include IVR time, talk time, hold time etc..)
I refered icm DB schema, web view. but no where i am unable to see the Total duration of the call where Service provider charge me.
Please help me to find out.