How can I do a traces on the Blended Agent softphone (client side) to know if outbound data came for it or not? My blended agent suddenly is not receiving the outbound data to use it for outbound calls.
Blended Agent is a new product and provides a variety of outbound dialing modes that complement the ICM's powerful inbound call handling capability with a robust outbound call management solution. This combination of call blending (inbound and outbound) can increase the utilization of call center resources. In addition, Blended Agent allows call centers to seamlessly implement and manage outbound dialing campaigns. Blended Agent currently supports Avaya Definity G3 call center environments. Blended Agent for IPCC is planned, but no dates have been committed.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...