10-12-2009 12:56 PM - edited 03-14-2019 04:42 AM
I have a script which brings a caller to a menu, depending on what option they press it transfers them to a DN. Is there a way I can track which option has been selected or how many times the call has been transfered to number from this script?
thanks.
10-12-2009 01:00 PM
Sure - integrate to a database.
Regards,
Geoff
10-12-2009 01:02 PM
You mean write a record each time? I was looking for something simpler
10-12-2009 02:40 PM
you could use the set enterprise call info step to set one to the Call Peripheral Variables to some value for each different choice/destination. Then you can use the Call Variables report to get this info
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: