I have a script which brings a caller to a menu, depending on what option they press it transfers them to a DN. Is there a way I can track which option has been selected or how many times the call has been transfered to number from this script?
you could use the set enterprise call info step to set one to the Call Peripheral Variables to some value for each different choice/destination. Then you can use the Call Variables report to get this info
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...