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Community Member

Track CALLED numbers in a Script?

I have a script which brings a caller to a menu, depending on what option they press it transfers them to a DN. Is there a way I can track which option has been selected or how many times the call has been transfered to number from this script?

thanks.

3 REPLIES
Green

Re: Track CALLED numbers in a Script?

Sure - integrate to a database.

Regards,

Geoff

Community Member

Re: Track CALLED numbers in a Script?

You mean write a record each time? I was looking for something simpler

Community Member

Re: Track CALLED numbers in a Script?

you could use the set enterprise call info step to set one to the Call Peripheral Variables to some value for each different choice/destination. Then you can use the Call Variables report to get this info

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