Using the ALT-X shortcut is no different to UCCE than if the agent clicks the "Release" button in CTIOS, or if the agent hangs up their phone, or if the caller hangs up. Which side ended the call, or how they ended it, does not effect anything in reporting.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...