Everytime customer presses 1, you can use an "increment" step to increase an "int" variable. Prior to your "Select Resource" step, use the "Set Enterprise Call Info" to set one of your "Call.PeripheralVariable#" to the variable value. You can then run in historical reports a "Call Custom Variable" report that will pull at calls that have a value in that Peripheral field.
No. Just the one variable (TimesPress1). When you use the "increment" step , you'll use that to increment the value of the TimesPress1 variable each time a customer presses 1 in the script. You'll then use the "Set Enterprise Call Info" step to post the TimesPress1 variable into the Enterprise call data. I've built a very simple, high level script that shows what the call flow would look like as well as the properties for the Set Enterprise Call Info step. Hope this helps.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...