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Traditional ACD Integration with UCCE without Parent/Child model

Hi

I want to integrate a existing TDM ACD with UCCE 10. Could someone guide me on the required hardware, software on Cisco as well as on the TDM ACD side for this to work. Is parent/child architecture a mandate for this to work

P.S: Traditional ACD and Cisco UCCE are already installed and working

Regards

Prakash

2 REPLIES

Traditional ACD Integration with UCCE without Parent/Child model

Hi,

well, brave move :-)

Hi, the SRND explains the optional deployment models. Also check the compatibilty matrix.

Looks like the TDM switch must already have some kind of IP connectivity.

G.

Hall of Fame Super Silver

Traditional ACD Integration with UCCE without Parent/Child model

You will require specific PG for your ACD which you not listed, this is never cheap solution as the PG license can be expensive. Other than that the rest is the same as traditional deployment, so you end up with UCCE + PG for your ACD.

HTH,

Chris

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