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New Member

Traffic and Application Reporting

Why traffic summary report (inboud calls) and application summary report give different total results in IPCC 4.0?

Any ideas?

1 REPLY
New Member

Re: Traffic and Application Reporting

It happened because three things we done at the same time:

1) affected agents were logged in

2) time zone was changed

3) failover took place

Because of this, some logout records were missing in the table. Report uses those events to calculate logon time, so the result was incorrect.

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