05-04-2007 11:39 AM - edited 03-14-2019 12:50 AM
Is there some better documentation and examples describing procedures for translation routing from an Aspect ACD back to Cisco CVP. I have a PDF called "Cisco ICM Software Supplement for Aspect.pdf", and I am already able to TR from CVP to Aspect, but the other direction is harder to figure out.
05-11-2007 07:49 AM
There are some troubleshooting documents available for various Aspect issues. Check out if your issue falls in any of these.
http://cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800b4792.shtml
http://cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080181c32.shtml
05-31-2007 03:00 AM
In order to use TRs from the Aspect to CVP you have to have a range of DDIs that will deliver the call to the CVP from the Aspect.
i.e 95554441 to 95554445
You also need a CCT that will dial out using the DDI returned from the ICM in one of the Aspect Variables A-E (You can choose which one)
i.e CCT 300 and Variable B
In the TR configuration with Aspect as the routing client the labels should be configured as
300%295554441
300%295554442
300%295554443
300%295554444
300%295554445
where %2 means Variable B
A=1, B=2 etc
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