In order to transfer a call you will need to call a number (cti route point) pointing to the script, the call will show up as transfered out on the original user, but as completely new call when the call arrives back in CSQ.
Hi Chris. since both the agents are on the same que, still we have to cal the RP, just a normal transfer, calling the other agent ext and transfer, will not work? pls let me how it works, when i transfer the call to other agent on the same que, if i forward to the RP, it may land up any body , not the exact person i want to transfer, pls explain?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...