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New Member

Transfer call to VM when no agents logged in or ready

I seriously need help on the last part of my script, the answer may be simple but I can't figure it out. I need to transfer all calls to voice mail when no agents are available, please tell me how to accomplish this. It's the last part I need to go into production.

Regards and Thanks!

Rick

4 REPLIES
Hall of Fame Super Silver

Re: Transfer call to VM when no agents logged in or ready

Are you using IPCC Express or Enterprise?

For Express use the "Get Reporting Statistics" - Field: "Logged in resorces", store it as a variable, then add an if statement to check if the variable is equal 0, if yes then "Call Redirect" to a DN pointing to VM.

For Enterprise it's even easier, let me know if that what you have.

Remember to rate all posts!

Chris

New Member

Re: Transfer call to VM when no agents logged in or ready

Chris,

I am using Express. Could you give me a little more detail on the process? I'll try working with it in the mean time. Where in the script would it go? after the check day/time?

New Member

Re: Transfer call to VM when no agents logged in or ready

This is how it works. The get reporting stat checks a certain csq, then the 'if ' statement either sends them to vm or to a resource. Please see the attached script if you have any questions.

New Member

Re: Transfer call to VM when no agents logged in or ready

dvanzee,

Thanks for the file but the cra says it's currupt and won't open it. Can I give you my email address and have you send it there? I appreciate the quick responce from you guys!! I'm very green to this scripting business.

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