We have a workflow which transfer the caller to an agent over a IVR , since one week we have deployed a plugin for a CRM-Program (Salesforce) according to this could the Agent see what is the name of caller and the caller id (Number).
My problem is now that we see only the CTI-Port-Number 994XXX and not the Caller-ID , how can I transfer the caller-id to my CCX or otherwise to my CRM-program?
I strongly believe if the program you are talking about can read call metadata like the CTI Port DN then it is able to read the ANI or CallVariables as well, after all, they are all there, in a different "slot". ECC's are a bit tricky.
Anyway, talk to the developer and ask if they can see any other information coming in from UCCX. It's supposed to be an array. If not, you can still get the "regular" Call Variables.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...