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New Member

Transfer/Connect with the carrier through IPCC

I have a customer who needs to use transfer connect in the script with AT and T. They have set up *8 to transfer the call to the outsourcer and disconnect the original call. I tried using the "Call Consult Transfer" step with the outsourcer as the destination and "*8" as the output digits.

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: Transfer/Connect with the carrier through IPCC

It is Send Digit String Step in Media Steps branch.

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regards,

PK

5 REPLIES
Silver

Re: Transfer/Connect with the carrier through IPCC

Try generate DTMF instead doing transfer.

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regrads,

PK

New Member

Re: Transfer/Connect with the carrier through IPCC

Where is that step located?

Silver

Re: Transfer/Connect with the carrier through IPCC

It is Send Digit String Step in Media Steps branch.

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regards,

PK

New Member

Re: Transfer/Connect with the carrier through IPCC

Thank you, very helpful. One more question. Would i use a "Call redirect" step next to answer this or would I use the "place call" step.

Silver

Re: Transfer/Connect with the carrier through IPCC

I'm not sure, I think consult transfer should be OK. Please describe you desired call flow.

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regards,

PK

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