we have a lot of Agents in different Teams (2 Teams A & B).
so I am looking for a possibility for Supervisor of both teams , it shall possible that the supervisor transfer the any Agent from Team A to Team B or reverse on demand , it is for the case if team A has a lot of calls and team B not too much and reverse?
I am not sure why you are talking about Teams here, but I guess you can have a set of CSQ's that imitate the setup you are looking for. Both teams would be assigned to one common CSQ apart from their primary CSQ (let's say, an agent in Team A would be a member of CSQ-A and CSQ-ALL, a Team B member would be in CSQ-B and CSQ-ALL).
Then let the script decide to route calls to CSQ-ALL if there are too many calls at CSQ-A. This way agents in Team B would receive these overflowing calls.
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