When you say hold, are you referring to when an agent puts the caller on hold, or when they are queued?
If its the former, you can't do it. Call control is out of UCCX's hands when the caller is connected to an agent.
If its the latter, you can use the call redirect step to send to Unity. Depending on how your network is setup, the simplest way is to redirect to the voice mail pilot with the called address set as the voicemail box extension.
From your script, looks like you play hold music for 30 seconds then a prompt and then hold music again for 30 seconds until the queued call is answered.
If instead you want to send the call to VM after the first 30 seconds are over, you can copy your gotonoagentsloggedin label and paste it right below the call unhold step in select resource -queued section. Save the script, upload to the IVR(s) and test. Should work.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...