Re: Transfer to Voice mail is time in Q exceeds 30 sec
Is your queue message exactly 30 seconds? Then, you can use use the GetDigitstring in the IVR script to play the queue message. And if they pressed 1, then check call.callerEnteredDigits in ICM and then transfer the call to VM.
If your queue message is longer than 30 seconds, I would advise breaking that up into 30 second chunks.
Or if you are using CM music on hold. Just do a call hold in the IVR script for 30 seconds.
For the VM extension number, you should be able to get to the VMbox from ICM which means you will be going through CM. So,create a CTI Port or something that will go directly to the VMBox and use that CTIPort line number in the Label node in ICM for the transfer to VM.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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