yes, certainly. There's no technical reason that would prevent the agent calling a CTI route point which is controlled by ICM and in turn, triggers a script that would send the call to a skill group or a queue.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...