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Transferring to a specified extension

My partnet and I are building an ICM script (IPCC Enterprise) that, among other things, prompt the caller for an extension number through an IVR script and then pass this info on to the ICM script and then route the call to that particular extension.

We are stuck on what object to use in the ICM scripting environment to accomplish this.

Thanks

Bryce

3 REPLIES

Re: Transferring to a specified extension

Set the variable in the IVR script in one of the ICM call variables or ECC call variables.

In the ICM, use the label node, set it to dynamic and then use the variable that has the extension.

Let me know if you have any issues.

New Member

Re: Transferring to a specified extension

Sanjeev,

Thanks for the help. I'm a rookie at this so please excuse my ignorance.

How would I transfer the value of the IVR variable to the ICM script variable?

Thanks again,

Bruce

Re: Transferring to a specified extension

You will need to use the Set ICM Data node under ICM.

Attached is an example screenshot. Then, in ICM script, use a label node, set it to dynamic and use the formula call.PeripheralVariable4

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