02-08-2006 08:16 AM - edited 03-13-2019 11:29 PM
My partnet and I are building an ICM script (IPCC Enterprise) that, among other things, prompt the caller for an extension number through an IVR script and then pass this info on to the ICM script and then route the call to that particular extension.
We are stuck on what object to use in the ICM scripting environment to accomplish this.
Thanks
Bryce
02-08-2006 08:24 AM
Set the variable in the IVR script in one of the ICM call variables or ECC call variables.
In the ICM, use the label node, set it to dynamic and then use the variable that has the extension.
Let me know if you have any issues.
02-08-2006 11:24 AM
Sanjeev,
Thanks for the help. I'm a rookie at this so please excuse my ignorance.
How would I transfer the value of the IVR variable to the ICM script variable?
Thanks again,
Bruce
02-08-2006 11:54 AM
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