I have issue with translation routing timeouts in IPCC Enterprise 7.0 with cisco IVR 3.5. There is following setup:
135 IVR ports (CTI Ports)
135 JTAPI Triggers for translation routing (DNIS)
Each of JTAPI triggers have Maximum Sessions set to 1
Translation Routing application has Maximum Sessions set to 135
Dialog group has Maximum Session set 135
Nearly all calls are translation routed to IVR even if there are agents available (because of need for some IVR scripts to run). I can see translation route timouts in less than 0.5% calls in ICM router logs. It looks like that either ICM or IVR is selecting DNIS that is already in use even if there are other three.
Is IVR or ICM deceding what DNIS within trunk group will be used?
Could somebody help me with this issue?
Thank you
