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Translation Route wizard Report

Hello

I am configuring UCCE components for Translation Route, After finishing my Translation Route wizard at the end when I click on finish, there was an error says ''Microsoft Visual C++ Runtime Library  Program: D:\icm\bin\trwizard.exe and I am not able to see the Translation Route configuration report.

Please find the enclosed screenshot and suggest me

13 REPLIES

Translation Route wizard Report

I have configured basic translation route with no agents,  My CTIRP_ICM2502  has been registered at UCM and finished all ICM  configuration until 24 tasks but in the task 22 while running  Translation Route wizard , Translation Route to IPIVR has been created  but  there was an error at the end which I have attached in the earlier post.

Now, when I am dialing 2502 from ipc 1111  hearing busy tone and the call is hitting ICM Script. Please find the  enclosed screen shot of ICM script monitor mode and suggest me what  could be the cause in the translation route?

Translation Route wizard Report

Hi,

Good to know that your route point is registered now .

Can you please share the snapshotof  ICM VRU script from the IVR box.

Thanks,

Anand

Translation Route wizard Report

Hello Anand,

Thanks for your reply,

Translation Route CTIRP 2502 for testing UCM to UCCE has been registered at UCM and also I have created another three CTIRPs for other configuration has created UCM , but not the one which I have created 2501( changed later to 3501) for Post Route to testing UCM to UCCE.

Also I have created Post Route CTIRP 3500( earlier it was 2500) for testing UCM to IPIVR was in registered state at UCM.

Please find the enclosed screenshot of ICM VRU script from the IVR box.

Regards

Surya

Translation Route wizard Report

Please attach the acreenshot of the ICM VRU sript, which is the next option in the above screenshot.

Thanks,

Anand

Translation Route wizard Report

sorry, did mistake.

Please find the same.

Translation Route wizard Report

Please edit the name of the Run External Script node to "CollectdigitsBB" in ICM script from

"CollectDigitsBB" and give a try.

Thanks,

Anand

Translation Route wizard Report

I have changed D in VRU Script side, Network VRU Script and in ICM Sripts side and try ring 2502 ,still its giving busy tone. Please find the both screenshots.

Translation Route wizard Report

Hi,

How to add a Send to VRU node

Within Script Editor, place the Send to VRU object in the workspace. (You do not have to set any properties.)

Translation Route to VRU Node

Translation Route to VRU node forwards the call to the VRU but keeps  the call active for processing on ICM software. This is useful for  executing scripts that reside on the VRU.

Figure 6-2: Translation Route to VRU Node



Note   This node is valid for use with Type 2 and Type 8 VRUs. (For information on VRU types, see Table 6-1.)

Reference:

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_chapter09186a00803bd10b.html

Please check the VRU type and retry. I also hope that your ICM subsystem is up and running in IVR box.

Thanks,

Anand

Translation Route wizard Report

Hi

I have it checked its VRU type 2  and ICM subsystem is showing in Partial_Service , Please find the enclosed screen shot and suggest me

Translation Route wizard Report

Hi Suryanarayana Chintu,

Please validate all your VRU scripts in th IV-IVR box, partial service may be bacuase of some of these scripts are not valid, check for inconsistencies and rectify them.

Also in the ICM configuration page os the IVR system, in the Additional VRU call Information tabe, select all the variables and say Update.

After these two steps, restart the IVR engine once and check if the ICM subsystem goes to Service state, if not than you have to check the logs, please click on the logs tab infront of this subsystem for any reasons. Also you can check the latest MIVR logs for reasosns for ICM partial service.

Thanks,

Anand

Please rate helpful posts..

Translation Route wizard Report

I have done suggested two steps and restarted ICM subsystem but still  ICM subsystem status showing partial service and also not able to  understand any thing in the MIVR logs . Is there any thing particular I  should look at in the ICM Subsystem MIVR logs?

Translation Route wizard Report

Search for the word partial_service and see the reason why it is happening.

C:\Program Files\wfavvid\log\MIVR

Sort it based on the latest logs and search under it.

Thanks,

Anand

Translation Route wizard Report

I appreciate , If you can interpret any thing from this below latest logs?

:Config Manager in partial service: Reason=com.cisco.config.impl.dbaccessor.DBAccessor-Not IN_SERVICE

MIVR-CLUSTER_MGR-7-UNK:send: Cmd[ServiceStateChangedCmdImpl[1]={0:ServiceStateUpdate=[topLevel=CRS Engine,svc=RmCm Subsystem/Subsystem,state=IN_SERVICE]},nodeId=1,seq#=31]

1002: Mar 15 13:25:28.921 GMT %MIVR-CLUSTER_MGR-7-UNK:try to process NodeIncrementalUpdateCmdImpl, nodeId=1, baseTick=835, nodeCurrTick=836, nodeState=6, serVer=1, comp={}, serv={id=111:t=836:s=IN_SERVICE}

1003: Mar 15 13:25:29.875 GMT %MIVR-LIB_ICM-6-ACCEPTING_VRU_CONN:Accepting VRU connection: VRU Connection=Socket[addr=/10.202.200.5,port=4961,localport=5000]

1004: Mar 15 13:25:29.890 GMT %MIVR-LIB_ICM-6-VRU_CONN_ESTABLISHED:VRU connection established with ICM: ICM Address=/10.202.200.5

1005: Mar 15 13:25:29.953 GMT %MIVR-LIB_ICM-6-ICM_VRU_PROTOCOL_VERSION:The ICM VRU Protocol version received: Version=6

1006: Mar 15 13:25:29.953 GMT %MIVR-LIB_ICM-6-ICM_SESSION_ESTABLISHED:ICM session established:

1007: Mar 15 13:25:29.953 GMT %MIVR-SS_ICM-1-SS_PARTIAL_SERVICE:ICM subsystem in partial service:

1008: Mar 15 13:25:30.453 GMT %MIVR-CLUSTER_MGR-7-UNK:send: Cmd[ServiceStateChangedCmdImpl[1]={0:ServiceStateUpdate=[topLevel=CRS Engine,svc=ICM Subsystem/Subsystem,state=PARTIAL_SERVICE]},nodeId=1,seq#=32]

1009: Mar 15 13:25:30.468 GMT %MIVR-CLUSTER_MGR-7-UNK:try to process NodeIncrementalUpdateCmdImpl, nodeId=1, baseTick=836, nodeCurrTick=837, nodeState=6, serVer=1, comp={}, serv={id=105:t=837:s=PARTIAL_SERVICE}

1010: Mar 15 13:25:40.375 GMT %MIVR-SS_TEL-7-UNK:Got JTAPI provider: Cisco Jtapi version 7.1(3.10000)-1 Releas

15 13:25:10.906 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

373: Mar 15 13:25:10.906 GMT %MIVR-DB_MGR-5-ModuleStart:Module has successfully started: Module Name=Database Manager-3476

374: Mar 15 13:25:10.906 GMT %MIVR-GENERIC-5-ModuleStart:Module has successfully started: Module Name=Database Manager-3476

375: Mar 15 13:25:10.906 GMT %MIVR-DB_MGR-6-MGR_INITIALIZING:Database Manager initializing:

376: Mar 15 13:25:10.906 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Repository Datastore) -> INITIALIZING

377: Mar 15 13:25:10.921 GMT %MIVR-CLUSTER_MGR-7-UNK:try to process NodeIncrementalUpdateCmdImpl, nodeId=1, baseTick=762, nodeCurrTick=767, nodeState=6, serVer=1, comp={}, serv={id=78:t=765:s=IN_SERVICE, id=79:t=767:s=INITIALIZING, id=72:t=763:s=INITIALIZING, id=80:t=766:s=INITIALIZING}

378: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

379: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-5-ModuleStart:Module has successfully started: Module Name=Database Manager-3476

380: Mar 15 13:25:10.921 GMT %MIVR-GENERIC-5-ModuleStart:Module has successfully started: Module Name=Database Manager-3476

381: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-6-MGR_INITIALIZING:Database Manager initializing:

382: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Historical Datastore) -> INITIALIZING

383: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

384: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-2-MGR_OUT_OF_SERVICE:Database Manager in out of service:

385: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Repository Datastore) INITIALIZING -> OUT_OF_SERVICE

386: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

387: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-2-MGR_OUT_OF_SERVICE:Database Manager in out of service:

388: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Historical Datastore) INITIALIZING -> OUT_OF_SERVICE

389: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

390: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-2-MGR_OUT_OF_SERVICE:Database Manager in out of service:

391: Mar 15 13:25:10.921 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Config Datastore) -> INITIALIZING

392: Mar 15 13:25:10.968 GMT %MIVR-DB_MGR-3-Using CDS Master as bCDSpecial=true & bCDSLocalEnabled=true:Undefined mnemonic 'Using CDS Master as bCDSpecial=true & bCDSLocalEnabled=true'

393: Mar 15 13:25:10.968 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Config Datastore) INITIALIZING -> OUT_OF_SERVICE

394: Mar 15 13:25:10.968 GMT %MIVR-DB_MGR-3-Using CDS Master as bCDSpecial=true & bCDSLocalEnabled=true:Undefined mnemonic 'Using CDS Master as bCDSpecial=true & bCDSLocalEnabled=true'

395: Mar 15 13:25:11.515 GMT %MIVR-CLUSTER_MGR-7-UNK:send: Cmd[ServiceStateChangedCmdImpl[14]={0:ServiceStateUpdate=[topLevel=CRS Engine,svc=Session Manager/Manager,state=INITIALIZING], 1:ServiceStateUpdate=[topLevel=CRS Engine,svc=Session Manager/Manager,state=OUT_OF_SERVICE], 2:ServiceStateUpdate=[topLevel=CRS Engine,svc=Expression Manager/Manager,state=INITIALIZING], 3:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=INITIALIZING], 4:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 5:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=INITIALIZING], 6:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 7:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=INITIALIZING], 8:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 9:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=OUT_OF_SERVICE], 10:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 11:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=OUT_OF_SERVICE], 12:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 13:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=OUT_OF_SERVICE]},nodeId=1,seq#=5]

396: Mar 15 13:25:11.812 GMT %MIVR-CLUSTER_MGR-7-UNK:try to process NodeIncrementalUpdateCmdImpl, nodeId=1, baseTick=767, nodeCurrTick=781, nodeState=6, serVer=1, comp={}, serv={id=77:t=770:s=INITIALIZING, id=85:t=781:s=OUT_OF_SERVICE, id=81:t=769:s=OUT_OF_SERVICE}

397: Mar 15 13:25:11.906 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

398: Mar 15 13:25:11.906 GMT %MIVR-DB_MGR-2-MGR_OUT_OF_SERVICE:Database Manager in out of service:

399: Mar 15 13:25:11.906 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Config Datastore) OUT_OF_SERVICE -> IN_SERVICE

400: Mar 15 13:25:11.921 GMT %MIVR-DB_MGR-1-MGR_PARTIAL_SERVICE:Database Manager in partial service:

401: Mar 15 13:25:11.921 GMT %MIVR-DB_MGR-6-MGR_IN_SERVICE:Database Manager in service:

402: Mar 15 13:25:11.921 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Repository Datastore) OUT_OF_SERVICE -> IN_SERVICE

403: Mar 15 13:25:12.046 GMT %MIVR-DB_MGR-6-DATASOURCE_STATE:state change: change=state changed(CRS Historical Datastore) OUT_OF_SERVICE -> IN_SERVICE

404: Mar 15 13:25:12.437 GMT %MIVR-CLUSTER_MGR-7-UNK:send: Cmd[ServiceStateChangedCmdImpl[4]={0:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 1:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=OUT_OF_SERVICE], 2:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=PARTIAL_SERVICE], 3:ServiceStateUpdate=[topLevel=CRS Engine,svc=Database Manager/Manager,state=IN_SERVICE]},nodeId=1,seq#=6]

405: Mar 15 13:25:12.437 GMT %MIVR-CLUSTER_MGR-7-UNK:try to process NodeIncrementalUpdateCmdImpl, nodeId=1, baseTick=781, nodeCurrTick=785, nodeState=6, serVer=1, comp={}, serv={id=85:t=785:s=IN_SERVICE}

406: Mar 15 13:25:12.531 GMT %MIVR-CLUSTER_MGR-7-UNK:send: ClusterContextPutEntryCmdImpl, nodeId=1, serviceUniqueId=20, sourceName=CRS Engine, notifyAll=true, key=DBManager1 CVDContextContainer: value=DatabaseManagerImpl$IntraDBManagerCommunication[UnicastServerRef [liveRef: [endpoint:[10.202.200.7:1652](local),objID:[-2675e1e:136168868e9:-7ff7, 6021306994014741144]]]], buffer length 3441

407: Mar 15 13:25:12.609 GMT %MIVR-LOG_MGR-6-CATALOG_LOADED:Log catalog loaded: Catalog=MIVR_USER_MGR

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