If I want to determin every 3, 5th or for that matter certain call differently based on the call number for that day. What will be the best way to do this in ICM ? I need to determine that if it is every 3rd call send it somewhere and for all other calls, resume the default treatment.
You could use a "Get Reporting Statistic" step to pull in the data you are looking for and an "IF" statement to make a call route a different way based on the statistic. For instance, maybe you could do this with the "Total Contacts" or "Contacts Handled" statistic.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...