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New Member

Trigger an ICM Script automatically

How do you trigger a ROUTING Script without calling a number. I dont want to use an Administrative script.

I want the Routing Script to be triggered automatically lets say once in an hour.

I have unity and CCm 4.0

any idea?

7 REPLIES

Re: Trigger an ICM Script automatically

You cannot do this with routing scripts - they must be triggered by a real (phone) call.

There is a workaround, perhaps you can configure a neat IVR script that would call 101 (which is mapped to the routing script in ICM), which is triggered by calling 102, which is triggered by JTAPI, perhaps.

Silver

Re: Trigger an ICM Script automatically

You could consider upgrading the 5-seat standard IPCC license that comes with CCM4.0 to enhanced, then write an http triggered script and have a webpage call the http trigger and ave a refreshtime of x seconds. That way it would triger the script every x seconds, and depending on what is in the script you would be able to set up a call.

I don?t think there is any solution with your current unity and ccm4.0

HTH,

Leo

New Member

Re: Trigger an ICM Script automatically

It s IPCC Enterprise 6.0 we are using.

Gold

Re: Trigger an ICM Script automatically

One simple question: Why don't you want to use an Administrative Script?

If you have IP/IVR in your deployment, you can try to set up an HTTP enabled script that is launched by a servlet, IP/IVR runs the script associated to the HTTP trigger and this scripts initiate a call to a CTI Route Point associated to the ICM DN that is associated to the routing script. This is very similar to the 'netbakter' post.

Regards,

Juan Luis

New Member

Re: Trigger an ICM Script automatically

I tell you why:

Im writing a script which permanently (once in an hour) check if the IVRs are online, if not i want to get an Alert, which is in my case the Label in the script where i will put my cell phone number.

With administrative script you cant use label, you would just put variables. this variable i check in my routing scripts. Here is what i do:

Administrative Script:

If:

(Peripheral.VRU1.Online==1)&&(Peripheral.VRU1.Mode==1)

then:

set global variable to 1

on the Routing script:

if global variable=1 -> Label=My Cell Phone.

The script works fine, but i always need to dial the CTI-RP. I want this to be done automatically.

Its a newbie script i know. would appreciate any suggestion.

Gold

Re: Trigger an ICM Script automatically

Hi,

You can try to devolop an application based on 'Application Gateway' ICM feature in this way:

When your admiinstrative script detects that the one VRU are offline, this script communicates through the Application Gateway with an application, very basic, that can initiate a call to your CTI Route Point (you can use CTIOS for that).

It is only an idea.

Hope this helps,

Juan Luis

New Member

Re: Trigger an ICM Script automatically

Hi,

You can try the outbound option for this. You can run a campaign that will dial your number based on a variable on the admin scripts.

I did not do it, but just a thought.

Best Regards,

Fadi

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