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Trouble queueing

Nightwolfken
Level 1
Level 1

‎09-14-2007 12:10 PM - edited ‎03-14-2019 01:18 AM

Im having trouble finding the fault when trying to queue calls if all agents are busy. I have attached my script. It validates and debuged ok, but if all agents are busy, it drops the call to the voice mail option rather than queue up. Please help...

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28617-ITPowered.aef
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2 Replies 2

arcaidy76
Level 1
Level 1

‎09-17-2007 06:15 AM

If you do a Debug > Reactive script, what path does it follow. Do the agents logged in and other fields update correctly.

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Nightwolfken
Level 1
Level 1
In response to arcaidy76

‎09-17-2007 08:00 AM

I am getting a message unable to debug on this engine

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