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New Member

Trouble queueing

Im having trouble finding the fault when trying to queue calls if all agents are busy. I have attached my script. It validates and debuged ok, but if all agents are busy, it drops the call to the voice mail option rather than queue up. Please help...

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New Member

Re: Trouble queueing

If you do a Debug > Reactive script, what path does it follow. Do the agents logged in and other fields update correctly.

New Member

Re: Trouble queueing

I am getting a message unable to debug on this engine

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