Are you asking for a method for the agent to transfer the caller back to the menu they were at prior to the script using the Select Resource step?
If so the agent should be able to transfer the call back to the JTAPI Trigger/CTI Route Point of that script.
Optionally, if this script contains multiple menus and you are attempting to jump to a specific point in the script you can do this by adding a second JTAPI Trigger to the application and using a Match statement in the script to move the contact to a Label elsewhere in the script based on the called number/DNIS value of the get call contact info step.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...