Did you check the phones configurations ? Make sure the pc ports are enable and span to pc port is enables as well. We are using WFM 8.5 and all we see is prblem with it every other day. I am not sure what you r exact problem is if you elobrate further more. Last time we had an issue it was mismatch of JTAPI in CM & QM.
If you are using External Storage, SAN, or another server, the user set as the "Logon User" must have read/write access to that directory, you can test by logging on to a server as this user, and simply entering a UNC path from START/Run, see if it opens, and you can create a file.
If there are files in the storage directory, and your playback requests are failing, then look at the client pc where QM Desktop is installed and any firewalls that may be blocking specified ports listed in the Install guide.
Follow the procedures to "Set Recording Home Directory" Page 87
download error for contact id . source
Add’l Info: This error occurs if an error occurs during the audio
Action: The user should just retry the download, or contact
their system administrator.
Text: Error initializing the audio file for contact id :
Add’l Info: When a user selects a contact for evaluation, part of
building the evaluation panel is to decode the audio
file. If a user receives this error message, initializing
the audio file has failed.
Action: The user will need to back out of the evaluation and
retry selecting the contact, or contact their system
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...