Re: true of false: Missed calls are not stored anywhere
The missed calls should appear in the CDR database as duration 0 calls since they were not connected (you need to enable the parameter for logging calls with zero duration for this). The only issue is that this also will show up calls made from the IP phone.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...