Trying to get TAPS running - Unified CM Telephony Subsystem Out of Service
We're wanting to try out the TAPS application and so I'm mocking things up in our lab. CM & UCCX versions are 8.0.2. Plain vanilla install of both, no partitions, CSS, etc yet. Don't think that it would matter but just in case -CUCM running unlicenced demo and demo license from DVD applied to UCCX.
I installed and did the base config on UCCX, downloaded & installed the TAPS file from CUCM into UCCX, configured provider, app, trigger.
I'm still getting a fast busy dialing the assigned route point number (4000). Dialed number analyzer shows pattern routed.
I've tracked things down to the fact that in servicability I'm seeing "Unified CM Telephony Subsystem Out of Service". I have searched pretty extensively for a couple of days & not been able to find a lot of troubleshooting info nor a solution for this.
Our production environment is enterprise so I'm a bit weak on express. Can anyone point me in the right direction?
Re: Trying to get TAPS running - Unified CM Telephony Subsystem
Thanks for the response. I had already tried the various things that you suggested, a couple of times.. Also for clarification, this is UCCX 8_0_2 on the linux appliance platform, not windows. Still looking for a solution. I can't really call TAC on it because as I stated we're an enterprise customer & just want to use UCCX for TAPS so don't have an instance under smartnet... Why on earth they wouldn't also write it for the multimillion dollar enterprise customers remains a mystery to me..
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