I am trying to set some options up in a script and am having a few issues getting them right. Below is the list of things i am trying to do...
Between the Queued label and the QUEUE_START/Play Prompt step, we could add a Set Counter = 1 step
Between the QUEUE_START/Play Prompt step and the queueStatus = Get Reporting Statistics step, we could add an If step to see If Counter > 5
- True = Goto the logic that offers the call to the Front Desk CSQ via the Select Resource step
- False(fall through to the existing Switch int step)
Insert an Increment Counter step between the Play Prompt and Goto QUEUE_START steps
So my first question is I do not see a "SET Counter" tag to insert. I am assuming it is the "SET" tag I want but then I need to add acounter variable to add to the tag. So not sure how to add that variable down in the lower box
If it's UCCX, adding variables is easy - just click the little icons above the variable window, put in the var type (i.e. int for an integer, String for a string - beware case sensitivity), var name, and default value (i.e. an integer for an integer, or a string in double quotes).
Probably worth posting up your script so far, it's easier to follow that way.
Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
I think I may have got those variables set up now. I would sure like you to look them over and make I entered them correctly though. This is the first script I have written I am getting a recording done now for a menu prompt I will add as well as a few other things. I can upload it after those are done too.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4