IPCC Express integration to MRCP compliant ASR and TTS servers is provided as part of IPCC Express Premium.Tested ASR and TTS vendors are Nuance and Scansoft. ASR and TTS software must be purchased from one of these vendors. Cisco no longer sells ASR and TTS software as an option for IPCC Express.
You can get the documents from Nuance or Scansoft for ASR/TTS.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...