Pulling an agent detail report for an agent im showing two calls with exact same start and end time. The first is listed as inbound non-acd and the second is listed as inbound acd, assigned to a queue which the agent is assigned to.
never saw it before and cant begin to understand it. Has anyone saw this before?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...