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Two Contact Center 7.0

Is possible, install two ipcc on same call manager without high availability between they. I know of the all details about design, but i would like the know if is possible.

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Super Bronze

Re: Two Contact Center 7.0

Hi

Yes, you can have multiple UCCX clusters with one CCM cluster.

The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Super Bronze

Re: Two Contact Center 7.0

Hi

Yes, you can have multiple UCCX clusters with one CCM cluster.

The only thing my customer complained about was that there is only one 'IPCC Extension' setting. When you set this, that agent will appear in both UCCX clusters admin interfaces... so you can get larges lists of resources in the AppAdmin pages and so on.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Two Contact Center 7.0

Aaron

Thank very much, the CTI ports must be differ ?

Super Bronze

Re: Two Contact Center 7.0

Hi

Absolutely.

The two CCX servers must have separate JTAPI/RMJTAPI accounts, separate CTI Ports, separate CTI Route points...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Two Contact Center 7.0

Aaron

Thank you very much.

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