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Uatomatically Monitor Calls

dbamkincisco
Level 1
Level 1

‎08-24-2006 05:41 AM - edited ‎03-14-2019 12:01 AM

Does anyone know how to automatically monitor calls? I have IPCC 4.0(3) Enhanced and need to find a way without having to keep clicking on the agents as calls come through.

I know how to record each call automatically but not how to monitor each call automatically.

Thanks.

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2 Replies 2

wong34539
Level 6
Level 6

‎08-30-2006 06:27 AM

Cisco CallManager Serviceability Reporter logs reports and CSV files of key performance counters for troubleshooting and trending. The following reports automatically generate:

Alert Report (shows what alerts were generated on a daily basis)

Device Statistics Report

Server Statistics Report

Service Statistics Report

This URL should help you:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a0080237bb0.html

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tapk5
Level 3
Level 3

‎08-30-2006 12:29 PM

Teh recording and silent monitoring in IPCCX are on-demand only. Normally a supervisor only monitor one agent in the same time, why do you want to automatically monitor?

Wei

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