Uatomatically Monitor Calls

[dbamkincisco]

Does anyone know how to automatically monitor calls? I have IPCC 4.0(3) Enhanced and need to find a way without having to keep clicking on the agents as calls come through.

I know how to record each call automatically but not how to monitor each call automatically.

Thanks.

[wong34539]

Cisco CallManager Serviceability Reporter logs reports and CSV files of key performance counters for troubleshooting and trending. The following reports automatically generate:

Alert Report (shows what alerts were generated on a daily basis)

Device Statistics Report

Server Statistics Report

Service Statistics Report

This URL should help you:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a0080237bb0.html

[tapk5]

Teh recording and silent monitoring in IPCCX are on-demand only. Normally a supervisor only monitor one agent in the same time, why do you want to automatically monitor?

Wei